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RETURNS INFORMATION

Prior to returning any item, please contact us and we will guide you through our simple returns process. Eligible items may be returned for Store Credit only.

Goods Damaged in Transit
If an item is damaged in transit, you must contact us within 5 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement, store credit, or issue a refund.

Return of Faulty Goods
If you have received a faulty item, please Contact Us so that we can assist you. Time frames for refunds on faulty good will vary from product to product. Please send photographic evidence of any products you deem to be faulty within 5 business days of receiving the item. We will then be able to process a refund, store credit, or replacement. 

Return of Non-Faulty Goods
If you are unhappy with your order, please Contact Us so we can address your concerns. As each reason for a return differs from customer to customer, the queries will be dealt with by our team on an individual basis. 

    All returns must include the original invoice or a note referencing your full name, email you provided in the order and the order number.

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please Contact Us.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, please Contact Us and send your item to Forever Aligned, 3416 Forbes Ave., Santa Clara CA 95051, United States.

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item was NOT marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will be notified about your return.

    Shipping
    To return your product, you should mail your product to Forever Aligned, 3416 Forbes Ave, Santa Clara CA 95051, United States.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.